Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Ireland Army Health Clinic
871 Brule Street
Fort Knox, KY 40121

Appointment Line: 800-493-9602 or 502-626-9997

Employment Verification: 502-624-3431
Employment Verification Fax: 502-624-3435

Patient Relations/Advocate 

Phone: 502-626-9736
Email: Patient Representative

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone: 502-626-9632
Email: BCAC/DCAO
 
Interactive Customer Evaluation (ICE)  

If you cannot reach the Interactive Customer Evaluation (ICE) system please
call 1-910-907-6036.

Don’t forget to keep your family’s information up to date in DEERS!