Appointments and Referrals

Booking an Appointment

Ireland Army Community Hospital (IRAHC) offer two ways to schedule an appointment:

• Online through the TOL Patient Portal
• Call 1-800-493-9602

 
IRAHC is expanding the availability of virtual appointments. As IRAHC has reduced some of its non-urgent in-person appointments to limit possible exposure of both patients and staff to COVID-19, telehealth options are being implemented. Depending on your needs, a video or telephone appointment with your provider may be a booked as an alternative to an in-person appointment.
 

COVID testing is available if you have:

-Symptoms
-Direct exposure, or contact tracing
-PCS or TDY travel (you will be required to show orders for proof)
-Pre-procedural
Please call the appointment line 800-493-9602 to make a COVID test appointment.

(Leisure travel is not an authorized reason for testing.)

 

Appointment Center hours:

Monday-Friday: 7:00 a.m. – 4:00 p.m.
Closed Federal Holidays. The 1st Thursday of the month 8 a.m.-10 a.m. and 3rd Thursday of the month 8 a.m.-12 p.m.
 

Need to Check on a Referral

Follow these steps when you need to see a specialist.

1. Get a referral from your PCM.
   • Call your PCM, or
   • Send a secure message
2. If you have been referral to one of IRAHC Specialty Clinics

• Check the status of your referral by calling 502-624-0713
• Call the Specialty Clinic to schedule appointment

Note: Please allow 48-72 hours after referral has been initiated.

3. If you have been referred to a Network Provider
   • Check the status of your referral (Beneficiary Self-Service (humana-military.com) with Humana Military before you go to your appointment.

• Call the network provider's office to schedule

Note: Please allow 3-5 business days to process.
 
Urgent (72 hours or sooner) specialty referral requests are coordinated doctor-to-doctor at your PCM clinic.
Referral Process Trifold
 

MHS Nurse Advice Line – Speak with a Registered Nurse 24/7:

Sometimes you need a quick answer to a health question, and it helps to have an expert to turn to. With the Military Health System (MHS) Nurse Advice Line, you can get advice from a registered nurse anytime, 24/7. Whether you’re worried about your sick child, not sure if you need an appointment, or need health care advice while traveling, the MHS Nurse Advice Line is only a phone call away. Call MHS Nurse Advice line for help 24 hours a day, seven days a week. (800) TRICARE (874-2273), Option 1.