Note: Clinic closed until 10 a.m. the first Thursday and until noon on the third Thursday of each month.

Join us on Facebook Live for a Humana Town Hall at 10:00 on May 23. Topic: Permanent Change of Station. Coordinating Your Medical Coverage Before, During, and After Your Move

Medical Readiness Clinic (MRC) walk-in service is suspended until August due to Cadet Summer Training. Soldiers requiring MRC services prior to August should contact their respective unit Operations (S3) section to coordinate related requirements within the schedule of limited space available opportunities at Building 2020 for the months of June and July. August walk-in MRC dates will be provided once they are firmly established.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.  
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone/Email

Patient Relations/Advocate

502-626-9736

BCAC/DCAO

502-626-9632

Hours and Location

Patient Relations/Advocate:
Monday – Friday
8 a.m. – 4 p.m.
Building 871, Room 1201
200 Brule Street
Fort Knox, KY 40121

BCAC/DCAO:
Monday – Friday
8 a.m. – 4 p.m.
Building 871, Room 1212
200 Brule Street
Fort Knox, KY 40121

 

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