Ireland Army Health Clinic’s Department of Pharmacy offers two pharmacy locations: the Clinic Pharmacy, 200 Brule Street, Building 871 (Active Duty and Active-duty Family Members only) and Binter Street Pharmacy, 160 Binter Street, Building 122 (All beneficiaries).  

Getting a New Prescription

1. Tell Your Provider Where to Send It: Ask your provider to send your electronic prescription to DOD FT KNOX EPHCY 160 Binter St. BLDG 122 Fort Knox, Kentucky, 40121-5111.  NCPDP ID#: 1834402. This address can be used to send electronic prescriptions to both IRAHC Pharmacies.
2. Let Us Know to Fill It: After your provider submits the prescription, you (or someone picking up for you) must request it to be filled. You can:
   1. Use Q-Anywhere. Text “get in line” to (833) 488-1684 and follow the prompts. Click here for more information.
   2. Visit the pharmacy in person.
   3. Call us at (502) 406-8836 (select Option 3) This option is not for same-day pickup, next business day after 1200 only.
3. Pick It Up: Once your prescription is ready, you’ll receive an automatic text or voice call notification. Please pick it up within 10 calendar days, or it will be returned to stock, and the process will need to restart.

Refilling Your Prescription

 You have two convenient options to request a refill:

1. Call the Refill Line: Dial (502) 406-8836 and follow the prompts.
2. Use MHS Genesis Online: Login to schedule your refill through the patient portal. (https://my.mhsgenesis.health.mil/)

Checking if Your Medication is Covered

Use the TRICARE Formulary Search Tool to look-up your medication. A search can tell you: 

• Formulary status (generic medication, brand-name medication, non-formulary medication, non-covered medication)
• Where the prescription can be filled.
• Copayments and limitations, such as prior authorization
• Coverage-review requirements and forms
• Alternative medications, including their cost.

To start your search, you’ll need to put in the brand name or generic name of the medication and then select the strength prescribed, as well as your gender and age. The TRICARE Formulary Search Tool enables beneficiaries to see what medications are covered as part of the TRICARE pharmacy benefit.  
 
 

Pharmacy ID Card Policy 

It is necessary to provide the DoD issued photo ID card of the patient (10 years old or older), or a current copy of the ID card, when obtaining a prescription at any military pharmacy or TRICARE Retail Network Pharmacy to help establish eligibility and authorization. It is permissible for Military ID cards to be photocopied (front & back) to assist in eligibility verification and for the purpose of rendering care. Smartphone copies will be accepted if front and back copies are legible.

Controlled Substance Prescription Policy

IRAHC pharmacies may only dispense a maximum of a 30-day supply of most controlled substances. The only authorized exception is for controlled substances prescribed for those requiring Attention Deficit Hyperactivity Disorders (ADHD) medication, which may be filled for up to a 90-day supply. Schedule III thru V Medications may be written for a 30-day supply, with up to 5 refills. Controlled Substance prescriptions are only valid for 180 days after they are written. Controlled substances are held to a 90% usage (3 day early limit).

Clinical Pharmacy Services

Do you have questions regarding your medications?
Make an appointment with our clinical pharmacists for any of the following services:

• Medication Counseling
• Medication Review:
  • Interactions with over-the-counter medications or supplements
  • Side effects
• Optimized Medication Use
• Medication Therapy Management

To make an appointment visit the Primary Care front desk or call the appointment line at 1-800-493-9602.

Frequently Asked Questions:

How can my network provider send electronic prescriptions (eRX) to IRAHC pharmacies?

The ERx address for both IRAHC pharmacies is:
DOD FT KNOX EPHCY
160 Binter St. BLDG 122
Fort Knox, Kentucky, 40121-5111           
NCPDP ID: 1834402

Can my provider send controlled substances electronically?

Yes. Please see above for directions. 

How do I request a prescription to be filled the same day?

Patients can activate new hard copy and ERx prescriptions by visiting the appropriate pharmacy and requesting same day processing.  Bring a list of all medications you want filled to the pharmacy. It will make your visit faster and safer.
NOTE: When your doctor extends or renews an existing prescription, it is a NEW prescription—even if you have been taking it and there are no changes.

How do I request refills?

IRAHC pharmacies ask patients to request refills three (3) business days in advance by telephone at (502) 406-8836.
NOTE: When your doctor extends or renews an existing prescription, it is a NEW prescription—even if you have been taking it and there are no changes.

Can I email or call ahead to have my prescription filled in advance?

Yes. You can text your request using our Q-anywhere option.

What can I do if my medication is lost, stolen or runs out before I can see my provider?

Explain your situation to a pharmacy representative. In certain situations, an early refill or gap fill may be authorized to prevent breaks in therapy.

Can I pick up medications for another person?

Yes. You will need their NON-EXPIRED DoD issued photo Identification card or an image of it (front and back). You may have a picture copy on your phone as well. Children under 10 are exempt.

What medications are available (formulary) at IRAHC pharmacies?

The  TRICARE Formulary Search Tool enables beneficiaries to see what medications are covered as part of the TRICARE pharmacy benefit. 
TRICARE quantity limits and restrictions are available at Express Scripts.

Do IRAHC pharmacies offer over-the-counter (OTC) medications?

IRAHC pharmacies offer a limited OTC dispensing program. Product selection varies based on current symptoms, patient age and individual health considerations. Pharmacists will conduct a self-care screening at the pharmacy.

How can I drop off my request and return later?

Drop off a new prescription at the pharmacy site most appropriate for you. Make sure to let us know exactly what you need; then you are free to go. The pharmacy staff will give you further instructions regarding when/how to pick up your medication.
Pharmacy holds filled medications for 14 calendar days.

Does IRAHC accept unwanted medications?

Yes. There are blue disposal bins at the Clinic and Binter Street pharmacies to dispose of unwanted medications.

 Helpful Medication Tips and Tricks

• Know the name(s) and dosage(s) of your medication as well as why you are taking them.
• Be familiar with your medications: look for changes in color, size, shape, markings, and smell. If you notice something unusual contact your pharmacist.
• Do not mix medications unless instructed by your physician. Inform your physician of all medications you take, including over-the-counter medications, herbal medications and dietary supplements.
• All medications can produce actions or effects other than those desired. Contact your physician and pharmacist if symptoms occur.
• If you are pregnant or breast-feeding, check with your physician and pharmacist before taking any medication.
• Do not mix different medications in the same container. Keep medications in childproof containers and out of reach of children.
• Always take your medication with you to your healthcare provider appointments
• When traveling, carry your medication with you, not in your luggage. Be sure to take enough medication to last through your trip.
• Busiest Days: Friday and Monday.
• Longest Wait times: 0800-0930, 1100-1300 and 1630-1730 daily.
• Call/message ahead of time and skip the wait when you return.

Medication and Sharps Disposal 

Please safely discard unused medication and controlled substances away from children and pets. For detailed information and guidance on disposal of unused medications, click this link: Where and How to Dispose of Unused Medicines.
Home users of sharps (e.g. needles) are urged to place sharps in hard-wall containers (e.g. laundry detergent bottle with screw on lid) before disposal in order to protect waste management professionals from needlesticks. Call your county Department of Health or visit www.safeneedledisposal.org to learn more.