MHS GENESIS is Here! 

The Department of Defense’s new electronic health record, MHS GENESIS, has launched at Ireland Army Health Clinic. MHS GENESIS has replaced TRICARE Online at this facility.   

What is MHS GENESIS? 

MHS GENESIS is the new EHR that provides you and your providers with enhanced, secure technology to manage your health information. MHS GENESIS is the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS 

What is the MHS GENESIS Patient Portal? 

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can: 

• View health information, including laboratory and radiology results 

• Schedule appointments 

• Communicate securely with care team 

• Request prescription renewals  

• Complete intake and screening forms in advance of appointments 

• Access a health library 

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal. 

What does this mean for me? 

MHS GENESIS and the MHS GENESIS Patient Portal have replaced TRICARE Online, including the patient portal and secure messaging, at this facility.  

• If you had a current TRICARE Online account, it has migrated to MHS GENESIS. No action is necessary by you. 

• If you don’t already have a TRICARE Online account, you can log onto https://my.mhsgenesis.health.mil/using your Common Access Card or DS Logon Account. 

• If don’t have a DS Logon Account or if you have questions about DS Logon, visit the milConnect website or call 1-800-538-9552. 

Need Help with the MHS GENESIS Patient Portal? 

Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 800-600-9332 or DSN 312-838-3000. They’re available 24/7. 

• Are you overseas? Find country-specific support from the list below: 

• Belgium: 0800-72115 

• Germany: 0800-1011129 

• Greece: 00800-12-5629 

• Guam: 1-866-637-8725 

• Italy: 800-782407 

• Japan: 00531-1-20743 

• Korea: 00798-14-800-5242 

• Netherlands: 0800-0228847 

• Panama: 001-800-151-1005 

• Portugal: 800-8-12305 

• Turkey: 0-800-151-1005 

• United Kingdom: 08-005871786 

• Spain: 900-951895 

• Do you have a CAC? Get help via chat and email at the GSC online services portal.  

• Can’t get access to DS Logon? Visit milConnect or call 800-538-9552.