Urgent & Emergency Care

Routine Care, Urgent Care & Emergency Care - When to Dial 911

Routine care is regular care you receive from any Primary Care Manager; including but not limited to check ups, Physical Health Assessments (PHAs), immunizations, lab services and health screenings.

Urgent care is sudden health care need that can be handled with a walk-in or same-day appointment; usually within 24 hours. Urgent care physicians handle a variety of medical problems such as: sprains, wheezing, dehydration, flu-like symptoms, small cuts that may require stitches, ear aches, medication refills, etc.

There are multiple ways to receive care in the way that works best for you. |  How Do I Get Care?
 
All Active Duty, Active Guard and Reserve, Army National Guard/Army Reserve Personnel on Active Duty Orders/Mobilization Orders:

Prior authorization, a referral, is required before personnel may seek care at any urgent care facility. This includes personnel on leave/pass, TDY, etc. Failure to acquire a referral will likely result in a medical bill from the local facility to be paid by the patient.

◾ Registered nurses are available 24/7 to answer your urgent care questions, give healthcare advice, and more as you navigate your healthcare journey.
◾ Dependent beneficiaries that are enrolled in TRICARE do not require prior authorization to be seen at an urgent/acute care facility within the network.
◾ Questions and concerns can be answered by contacting the Ireland Army Health Clinic at 1-800-493-9602 or the Nurse Advice Line at 1-800-874-2273.

Emergency Care: For a serious, life-threatening injury or illness call 911.

◾ Ireland Army Health Clinic no longer offers emergency services.
◾ Prior authorization is not required for emergency department care.
◾ If you are enrolled in a TRICARE Prime plan, please contact your primary care manager within 24 hours or the next business day after you receive emergency care.