Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Updated May 6, 2024

Urgent & Emergency Care

If you’re experiencing an emergency, call 911.

The Ireland Army Health Clinic doesn’t offer urgent or emergency care services. However, if you’re enrolled in TRICARE Prime here at [name of MTF], please call and schedule a same-day appointment with your primary care manager. If appointments aren’t available, go to an urgent care center in the TRICARE network.

Urgent Care 

Urgent Care services treat non-life-threatening health issues that require immediate attention, such as sprains, the flu, colds, and other common illnesses.  

All Active Duty, Active Guard and Reserve, Army National Guard/Army Reserve Personnel on Active-Duty Orders/Mobilization Orders: Prior authorization, a referral, is required before personnel may seek care at any urgent care facility. This includes personnel on leave/pass, TDY, etc. Failure to acquire a referral will likely result in a medical bill from the local facility to be paid by the patient. 

If you’re unsure whether you need urgent care or to obtain a referral, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273).  

To learn about how TRICARE covers urgent care, visit the TRICARE Urgent Care page. 

Emergency Care 

If you are experiencing a life-threatening medical situation (including mental health emergencies), call 911immediately. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety.  
 
To learn about how TRICARE covers emergency care, visit the TRICARE Emergency Care page. 

Urgent & Emergency Care FAQs 

What should I do if I have a non-life-threatening health issue? 

Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately. 

What should I do if I have a life-threatening health issue? 

Call 911 immediately. 

What should I do if I’m still unsure if I need urgent care? 

You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273). 

Does Ireland provide emergency care services? 

No.  

Does Ireland provide urgent care services? 

No. 

Don’t forget to keep your family’s information up to date in DEERS!