Patient Resources

MHS GENESIS

MHS GENESIS is the single electronic health record for all service members, veterans, and their families.
Please note: ALL websites related to MHS GENESIS will have the .mil domain. For your cyber safety, only use official DOD websites.

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is a secure patient portal, available 24/7, that gives you access to your MHS electronic health record and lets you interact securely with your health care team. Through the portal, you can:

  • View and download your health data.
  • Book or cancel appointments.
  • Request prescription refills and renewals.
  • View clinical notes and certain lab and test results.
  • Exchange secure messages with your health care team.
  • Complete a pre-visit questionnaire.
  • Look up health information related to your health concerns, results, and prescriptions.

Getting Started

Log in with a Common Access Card or DS Logon account.

If you need to access the patient portal for someone else because you’re a health care agent, legal guardian, or special guardian, you first need to be certified as a surrogate. Learn more about surrogacy access to the MHS GENESIS Patient Portal. 

Need Help?

  • Call the Global Service Center at 800-600-9332 or DSN 312-838-3000. They’re available 24/7. 
  • If you need help with DS Logon, visit MilConnect or call 800-538-9552. 

Contact Us

Phone

IRAHC Appointments Center:
1-800-493-9602
502-626-9997
An appointment with a specific department or clinic can also be made by visiting the department's page under Health Services or the clinic's page under Clinics.

Humana Military:
800-444-5445
 
IRAHC Referral Management Center:
502-624-0713
 
Patient Advocate
502-626-9736
 
Military Health System Nurse Advice Line (always open):
800-TRICARE (874-2273), Option 1

Hours

Monday - Friday
7:30 a.m. to 4 p.m.
Closed on the 1st and 3rd Thursdays of the month at 1 p.m. for training.
Don’t forget to keep your family’s information up to date in DEERS!