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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Feature | June 17, 2024

Technical Support for MHS GENESIS

By TRICARE Communications

FALLS CHURCH, Va.  –  

MHS GENESIS is the modern electronic health record that features a patient-focused portal, providing access to your medical records.

Since this is a new electronic health record, there are bound to be questions and technical issues with the system.

For technical assistance with issues accessing the Patient Portal, beneficiaries are encouraged to contact the Defense Manpower Data Center web support by calling 800-368-3665.
 

Don’t forget to keep your family’s information up to date in DEERS!