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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Feature | Aug. 22, 2025

Patient and Family Partnership Councils

FALLS CHURCH, Va.  –  

Patient and Family Partnership Councils capture the voices and insights of patients and families to improve the health care experience at military hospitals and clinics around the world. Advisors are asked to give feedback about their experiences as a patient or family member and help plan changes to improve how we deliver care to our patients. You can help make a difference by joining the Patient and Family Partnership Council at your military hospital or clinic.

Don’t forget to keep your family’s information up to date in DEERS!