Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

Aug. 11, 2020

Cleaning with meaning: ‘Housekeeping Hero’ speaks softly, carries big bottle

Ft Knox, Ky — Cleaning with meaning: ‘Housekeeping Hero’ speaks softly, carries big bottle

Aug. 7, 2020

Front door, front line: Pharmacy operations adjust to keep pace during pandemic

Ft Knox, KY — FORT KNOX, Ky. — Although he now sits for much of the duty day, Master Sgt. Mark Bolin is not sitting out the COVID-19 pandemic — in fact, he’s a Soldier on the front lines, standing guard.

Sept. 13, 2018

Ireland Army Health Clinic holds Community Town Hall, discusses Retiree Transition

Fort Knox, Ky. – Ireland Army Health Clinic officials will host a town hall Sept. 18, from 5-7 p.m., at the American Legion in Elizabethtown, Ky., to discuss transitioning retirees’ primary care to the civilian healthcare network. The first of these groups of beneficiaries will receive a letter as soon as Oct. 1.

Don’t forget to keep your family’s information up to date in DEERS!